DRYFORMAN customer care
Returns & 90-Day Guarantee
Take 90 days to make sure the fit and protection are right for you.
Try DRYFORMAN for 90 days.
You have 90 days from the confirmed delivery date to contact us if the fit or protection is not right for you. Our team will review the order and help with the appropriate return, replacement or refund option.
How to request help
- Email info@dryforman.com within 90 days of delivery.
- Include your order number, the item and size, and a short description of the issue.
- Wait for our instructions before mailing anything back. For hygiene reasons, please do not send worn underwear unless our support team specifically asks you to.
Damaged, incorrect or defective items
Contact us as soon as possible and include a clear photo of the item and shipping label when requested. If we confirm that the item is defective or incorrect, DRYFORMAN will provide the appropriate replacement, refund or return instructions.
Change-of-mind returns
Items should be returned in their original condition and packaging unless our team approves another resolution. Return shipping for a change-of-mind request is the customer’s responsibility. Original expedited shipping charges are not refundable unless required by law or the order was incorrect or defective.
Refund timing
Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time after the refund is released.
The guarantee period is 90 days from delivery. No page on DRYFORMAN should state a shorter trial period.
Still have a question?
We’ll help with fit, care, delivery or an existing order.
Contact DRYFORMAN