DRYFORMAN customer care
Frequently Asked Questions
Straight answers about fit, protection, care, delivery and our 90-day guarantee.
Product & protection
What are DRYFORMAN boxer briefs designed for?
They are reusable boxer briefs with a built-in multi-layer protection zone for light and moderate bladder leaks. They are designed to look and feel like everyday underwear.
How does the 9-layer protection work?
The inner layers move moisture away from skin, the absorbent core captures and locks in leaks, bamboo helps control odor, and the outer barrier helps keep moisture away from clothing. Coverage extends through the front, back and inner-leg sides.
How much can the protection zone hold?
The protection zone is designed for up to 300 ml (10.14 fl oz) in controlled conditions. Real-world needs vary, so change sooner whenever your personal flow or comfort requires it.
How many pairs do I need?
Many customers begin with four pairs so they have enough for daily wear while other pairs are being washed and fully air-dried. Choose the quantity that fits your laundry routine and personal flow.
Will I stay clean and fresh all day?
The moisture-moving core and breathable bamboo are designed for extended comfort and odor control. Change after prolonged wear, before bed, when the protection zone feels saturated, or sooner whenever your personal needs require it.
What is the underwear made of?
The body fabric is 95% bamboo and 5% spandex. The protection system combines quick-transfer and absorbent microfiber, bamboo viscose and a TPU moisture barrier.
How is it different from disposable pads?
Protection is built into the underwear, so there is no separate pad to shift, bunch or crinkle. The smooth profile is washable, reusable and designed to stay discreet under clothing.
Do I always need the removable washable guard?
No. The boxer briefs already have built-in protection. The removable washable guard is an optional extra layer when you want more confidence.
Is there a fly opening?
No. The front is intentionally seamless to help keep the protection zone secure and avoid a potential leak path through an opening.
Are these a medical device?
No. DRYFORMAN underwear supports everyday leak management but does not diagnose, treat or cure a health condition. Speak with a qualified healthcare professional about new, worsening or unexplained symptoms.
Fit & sizing
Which size should I choose?
Use your usual underwear size as a starting point and compare your waist and hip measurements with our size guide. If you are between sizes, choose the larger size for comfort without overly compressing the protection zone.
What if I choose the wrong size?
Contact us as soon as possible at info@dryforman.com. We will review the order and explain the available fit or return options under our 90-day guarantee.
Care
Are they easy to wash?
Yes. Turn them inside out and machine wash after each use in cold water or at 30°C (86°F) with a mild, fragrance-free detergent. Do not use bleach, fabric softener or dryer sheets. Air dry; do not tumble dry, iron or dry clean. For heavier leaks, rinse briefly in cold water first. See the complete washing and product care guide.
Shipping
Where do you ship?
We ship only to valid U.S. addresses. A customer may visit from any country, but the delivery address selected at checkout must be in the United States.
How much is shipping?
USPS standard delivery is typically 3–5 business days. Orders over $50 receive free USPS shipping; orders below $50 are $9.90. UPS Express is $15.50 when available.
Is the packaging discreet?
Yes. Orders ship in plain outer packaging without product details on the exterior.
Returns
What is the guarantee?
You have 90 days from delivery to contact us if the fit or protection is not right. See our 90-day guarantee for full eligibility and return instructions.
Order help
Where can I buy authentic DRYFORMAN products?
For current product details, sizing support and guarantee coverage, purchase directly from dryforman.com. Any authorized sales channel will be identified by DRYFORMAN.
How do I contact support?
Email info@dryforman.com or call +1 (646) 386-8442, Monday–Friday, 9 AM–6 PM ET. Include your order number whenever possible.
Still have a question?
We’ll help with fit, care, delivery or an existing order.
Contact DRYFORMAN